Now Hiring - Catering Sales Manager in Hartford, CT

Job Description

The Goodwin Hotel is seeking a Catering Sales Manager to join our team! The Catering Sales Manager is responsible for growing the hotel and restaurant’s meetings and events business and maximizing revenue potential. This individual helps with activities of the sales team with a general emphasis on outreach, networking for social and group meetings and events. This position reports directly to the Regional Director of Sales.

Primary Responsibilities

· Provide excellent and friendly customer service to existing and prospective clients.

· Responsible for local outside sales in addition to any global sales initiatives that may be required.

· Assist the Goodwin DOS in the development of annual sales goals and projections for all revenue sources to implement plans for successful execution.

· Execute and implement a catering sales plan for the hotel and restaurant.

· Responsible for all functions of the sales effort including actively prospecting potential clients and coordination of all market segments working directly with DOS and Sales Manager.

· Become directly involved with the Hartford community, Chamber of Commerce, local CVB, non-profits, and all other segments of potential business by being a respected representative of the hotel through ongoing networking, trade shows, involvement in various associations and conducting property tours.

· Build and strengthen relationships with existing and new clients to enable future bookings by negotiating skills and creative sales tactics to close on business and negotiate contracts.

· Solicit, negotiate and book new and repeat business through various efforts, including outside sales calls, telemarketing, mailings, referrals, networking, trade shows, etc. to maximize event revenue; develop relationships with corporate, business, travel industry, community organizations, professional associations, etc. to identify potential clients and increase market share.

· Manage, field, and respond to inquiries from all event booking outlets, including managing Wedding Wire, The Knot, Cvent, Simpleview, etc.

· Survey, review and analyze competition, market trends, as well as customer needs and comments to develop new plans and programs and determine the potency of current plans and programs; conduct internet prospecting.

· Identify new business to achieve personal, hotel, and restaurant revenue goals. Record all sales activities in sales database/tracking forms.

· Other duties as assigned by Regional Director of Sales.

Secondary Responsibilities

· Oversee the consistent successful performance of catering operations at the assigned accounts.

· Communicate effectively between clients and staff to deliver the highest level of service and organization.

· Demonstrate professionalism and respect with other employees, customers and suppliers.

· Recruit, train and stabilize a strong team at a multi-unit level.

· Manage department to budgeted expectations, participate in budget projections and establish and maintain accurate tracking systems for catered events.

· Display strong leadership skills and the ability to prioritize events and maintain open communication, especially with handling conflicting priorities.

· Communicate daily with the Goodwin DOS and restaurant management on pending accounts, projects, high priorities, and project conflicts.

· Collect payment from clients.

· Contract and book group blocks when necessary in conjunction with event.

Job Qualifications:

· 1-3 years of Sales experience

· Exceptional customer service experience

· Catering experience preferred

· Fine dining experience preferred

Schedule:

· 8-hour shift

· Monday to Friday

· Weekend availability

Willingness to travel:

· 25% (Preferred)

Work Location: The Goodwin Hotel, 1 Haynes Street, Hartford, CT 06103

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Ability to commute/relocate:

• Hartford, CT 06103: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person